Privacy Policy for Cupsie’s Creations – Oct 2022

At Cupsie’s Creations, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Cupsie’s Creations and how we use it.

Consent

By using services or online stores, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

To fulfil your order, you must provide us with certain information (which you authorised the platform your using to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information for example when ordering a custom greetings card. For example the recipient’s name or age.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we’ll use your information to fulfil your order, settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve my services; and 2) Compliance with the Platform Your Using Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Platform Your Using Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide you with our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
eBay. We share information with eBay as necessary to provide you with our services and comply with our obligations under both the eBay Seller Policy and eBay Terms of Use.
Prodigi. We share information with Prodigi.com as necessary to provide you with my services and comply with our obligations under their Terms of Use.
TeePeeCreations.co.uk. We share information with www.teepeecreations.co.uk as necessary to provide you with my services and comply with our obligations under their Terms of Use.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 5 years.

5. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

6. How to Contact Us

For purposes of EU data protection law, I, Charlotte Rowlands, and I, Michael Rowlands, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at cupsiescreations@outlook.com

Alternately, you may write to us at:

Charlotte Rowlands, 33 Park Avenue, Brierley, Barnsley, S72 9EQ
Michael Rowlands, 33 Park Avenue, Brierley, Barnsley, S72 9EQ